Boat Rocker Studios is an independent, integrated global entertainment company. Boat Rocker’s purpose is to tell stories and build iconic brands across all genres and mediums. With offices around the world, Boat Rocker brings end-to-end creative expertise, robust business operations, and global franchise capabilities across Scripted, Unscripted, Documentary, and Kids and Family content.  

Its services span production, distribution, and brand & franchise management. In partnership with Industrial Brothers, Boat Rocker develops, produces, and exploits Industrial Brothers' innovative and original animated series' for preschool and family audiences. A selection of Boat Rocker’s projects includes Invasion (Apple TV+), Palm Royale (Apple TV+), Video Nasty (BBC Northern Ireland, BBC Three, Virgin Media One, WDR), This Is the Tom Green Documentary (Prime Video), Orphan Black: Echoes (AMC), American Rust: Broken Justice (Prime Video), Beacon 23 (MGM+), Pretty Baby: Brooke Shields (Hulu), Downey’s Dream Cars (Max), BS High (HBO), Orphan Black (BBC AMERICA, CTV Sci-Fi Channel), Billie Eilish: The World’s a Little Blurry (Apple TV+), The Next Step (BBC, Corus, CBC), Daniel Spellbound (Netflix), Dino Ranch (Disney+, Disney Junior, CBC), and Dino Ranch: Island Explorers (Amazon Kids+, CBC, Warner Bros. Discovery EMEA). 

Boat Rocker Studios is looking to fill a 12 month contract for an Office Coordinator. The Office Coordinator will report into the VP, Operations & Global Facilities and will be responsible for the overall front desk activities and experience of employees and guests as they enter Boat Rocker’s head office to ensure it is a safe and accommodating space that meets the needs of the organization and its employees in compliance with health and safety standards. The Front Office Coordinator represents the face of the company and builds strong business relationships with stakeholders, vendors, staff, and team members while promoting outstanding attention to customer service.

Responsibilities
Front Desk

• Welcome and greet clients, guests and employees observing front door protocols, answer inquiries acting as client services, provide exceptional customer service

• Responsible for employee/guest lounge and cafe areas – maintain, fully stock, and keep tidy; load/unload dishwasher

• Prepare coffee/beverage/snack service and complete daily maintenance for coffee machine

• Responsible for event/catering set up, tear down and support in BRS employee lounge/cafe and as needed throughout the office space

• Manage Visitor Sign-in logs

• Monitor voicemails/faxline and redirect messages to appropriate parties

• Monitor boardroom calendars and know when to expect guests coming in for meetings; assist when meeting rooms need to be changed/swapped

• Operate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.

• Assist with onboarding orientation, wayfinding and other duties

Mail and Couriers-Shipping and Receiving

• Sort and process incoming mail/packages and deliver to appropriate individual

• Request various (FedEx, Zap, Canada Post) courier pickups and coordinate outgoing couriers for ground transportation, outgoing mail and packages; package and label envelopes and mail; prepare physical packages for shipments 

• Post mail at Canada Post

• Manage inventory of all shipping supplies from stamps to packaging

• Maintain expense tracker of shipments with corresponding charges

Administration and Operations

• Assists with administrative tasks for Finance departments as needed including scanning of cheques and reconciliation of credit card charges for the office

• Maintain and update files systems manually and electronically

• Receive and store office deliveries and manage inventory

• Purchase office supplies, food and beverages as needed including weekly breakfast and catering for special events

Security- Health and Safety

• Manage physical keys distribution and collection

• Manage security card activation and deactivation

• Participate as a Health and Safety representative, Fire Warden and First Aid

Qualifications

• 2+ years of experience in customer service, front desk, or hospitality environments.

• Competent with MS Office suite of applications, Sharepoint, Zoom

• Must be able to lift up to 50 lbs

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Regularly show initiative and drive, as a self-starter able to get the job done