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Systems Support Engineer - Blue Ant Media
Toronto, Ontario · Information TechnologyBlue Ant Media is an international streamer, production studio and rights business. The company's studio creates and distributes a premium slate of programming, in all content genres, for streaming and broadcasting platforms around the world. Blue Ant also operates free streaming and pay TV channels under several media brands internationally, including Love Nature, Cottage Life, Smithsonian Channel Canada, BBC Earth Canada, HauntTV, Homeful, Total Crime, Declassified and Love Pets. Blue Ant is headquartered in Toronto, with operations in Los Angeles, New York, Singapore, London, Washington, Sydney, Halifax and Ottawa. blueantmedia.com⼁Instagram⼁LinkedIn
Our employees are passionate experts in all of our business areas. They are fanatical about creating outstanding content and experiences, and about delivering them on new and evolving platforms. We actively seek new employees who embody our core values. We want them to think big, act with purpose, celebrate creativity, do the right thing, respect one another, and succeed together. We attract creative talents who are optimistic about the evolving future of content and who take pride in recognizing opportunities where others see challenges. At Blue Ant Media, we give them the flexibility to think like entrepreneurs, take ownership of their projects, take risks, and embrace innovation in a rapidly evolving media landscape. Our team members excel at collaborating with internal and external partners by building trusting, respectful working relationships.
Systems Support Engineer
The Systems Support Engineer is responsible for the day-to-day resolution of issues and requests (tickets) escalated from Systems Support [Tier 1] as well as the monitoring and maintenance of all workstations and peripherals within the Blue Ant Media network as pertains to hardware, operating systems, and application software. The Systems Support Engineer is also responsible for keeping inventory up to date, ensuring all software licenses are properly recorded, as well as keeping physical assets organized.
This role will report to the Director, Systems Support. and is a hybrid position requiring in-office attendance at our head office in Toronto for a minimum of three (3) days per week.
The anticipated salary range for this role is $70,000 - $76,000 per year, with final compensation determined by experience and qualifications.
Core Responsibilities & Duties
While we may use digital tools to support the efficiency of our recruitment process, we do not use Artificial Intelligence (AI) to screen, assess or select candidates. Applications are personally reviewed by a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience or all applicants.
If you have most of the qualifications listed in our posting, but are not sure whether to proceed with your application, we still encourage you to apply. We thank all candidates for their interest in Blue Ant Media and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require an accommodation at any time during the recruitment process, please email our Human Resources team at HR@blueantmedia.com.
Our employees are passionate experts in all of our business areas. They are fanatical about creating outstanding content and experiences, and about delivering them on new and evolving platforms. We actively seek new employees who embody our core values. We want them to think big, act with purpose, celebrate creativity, do the right thing, respect one another, and succeed together. We attract creative talents who are optimistic about the evolving future of content and who take pride in recognizing opportunities where others see challenges. At Blue Ant Media, we give them the flexibility to think like entrepreneurs, take ownership of their projects, take risks, and embrace innovation in a rapidly evolving media landscape. Our team members excel at collaborating with internal and external partners by building trusting, respectful working relationships.
Systems Support Engineer
The Systems Support Engineer is responsible for the day-to-day resolution of issues and requests (tickets) escalated from Systems Support [Tier 1] as well as the monitoring and maintenance of all workstations and peripherals within the Blue Ant Media network as pertains to hardware, operating systems, and application software. The Systems Support Engineer is also responsible for keeping inventory up to date, ensuring all software licenses are properly recorded, as well as keeping physical assets organized.
This role will report to the Director, Systems Support. and is a hybrid position requiring in-office attendance at our head office in Toronto for a minimum of three (3) days per week.
The anticipated salary range for this role is $70,000 - $76,000 per year, with final compensation determined by experience and qualifications.
Core Responsibilities & Duties
- Provide day-to-day IT support for artists, production staff, and office teams (hardware, software, and network issues)
- Install, configure, and maintain workstations (Windows, macOS, Linux) used for animation, VFX, broadcast and production workflows
- Maintain, and troubleshoot studio network infrastructure (LAN/WAN, switches, firewalls, VPNs)
- Support creative software such as Maya, Blender, Houdini, Adobe Creative Suite, Nuke, Unreal Engine, or similar tools
- Manage user accounts, permissions, and access across systems (Active Directory, LDAP, cloud services Entra/Google Suite) and enforce security across production systems
- Assist Tier 3 with monitor, maintain, and troubleshoot servers, storage, and render farm infrastructure
- Assist with deployment and maintenance of production pipelines and shared storage systems (NAS/SAN)
- Assist Senior Engineers maintaining system security, backups, patching, and disaster recovery processes
- Document procedures, troubleshooting steps, and system configurations
- Collaborate effectively within a team-based environment and across IT functions with Tier 1 and Tier 3
- Deploy automations via scripting (PowerShell, Bash, Python)
- Collaborate with pipeline TDs and developers on tool integration and workflow improvements
- Perform additional duties as required
Qualifications and Experience
- 4+ years’ experience as a Systems Administrator or similar role
- Post-secondary education in Computer Science, Networking, Information Technology, or equivalent work experience
- CompTIA Network+ certification (or equivalent practical experience) and strong understanding and application of ITIL practices
- Experience with shared storage systems and high-performance file systems
- Effective communication skills and the ability to ensure a consistently high level of customer satisfaction
- Strong troubleshooting and problem-solving skills
- Strong knowledge of Windows and macOS environments (Linux experience is a plus)
- Experience supporting hardware (workstations, laptops, peripherals) in a professional environment
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- Familiarity with server virtualization (VMware, Hyper-V, or similar)
- Knowledge/experience working with Microsoft Intune or Iru (Kandji)
- Experience and knowledge of graphics and animation applications a bonus
- Proven ability to work effectively in a team-oriented environment
While we may use digital tools to support the efficiency of our recruitment process, we do not use Artificial Intelligence (AI) to screen, assess or select candidates. Applications are personally reviewed by a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience or all applicants.
If you have most of the qualifications listed in our posting, but are not sure whether to proceed with your application, we still encourage you to apply. We thank all candidates for their interest in Blue Ant Media and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require an accommodation at any time during the recruitment process, please email our Human Resources team at HR@blueantmedia.com.